Customer Success and Delivery Manager (SaaS) Hybrid - UK-based, offices in Swansea or London - 2 days p/week onsite ideally Permanent £50,000 - £60,000 (depending on location) The Role We re looking for someone who can guide enterprise clients through the delivery of complex digital solutions from onboarding and implementation to ongoing success and growth. You ll work closely with major financial institutions and other global enterprises, helping them roll out our SaaS platform to transform customer journeys. This isn t a back-office role. You ll be client-facing, shaping solutions, and making sure projects run smoothly from start to finish. You ll act as the product expert, ensuring customers not only adopt the platform but continue to find new ways to get value from it. What You ll Be Doing Leading customer onboarding and implementation projects Acting as the main point of contact for enterprise clients Translating business needs into technical requirements for delivery teams Running workshops, demos, and progress meetings with clients Using Agile methods to define and deliver solutions Identifying opportunities to expand usage and increase account value Monitoring performance and ensuring long-term customer satisfaction What We re Looking For Experience delivering SaaS or digital solutions into large organisations Strong customer-facing skills confident working with senior stakeholders Solid understanding of Agile delivery and software implementatio