Customer Experience Manager Basic Salary £45,000 34 Days Holiday (Inclusive of Public Holidays)PensionHealthcareLife Insurance The Role - Customer Experience Manager Following continued growth this market-leading organisation now seeks to recruit a Customer Experience Manager. Responsibilities include: Ensuring that every customer interaction reflects the commitment to service excellenceDriving exceptional customer satisfaction and loyaltyManaging customer complaintsMonitoring key customer metrics, leveraging data analytics and implementing improvements Your Background - Customer Experience Manager To be considered for this role you should be able to demonstrate: Degree in Business, Marketing, Data Analytics or similarExperience in customer experience management, service operations or similarStrong analytical skills with proficiency in data visualisation toolsFamiliarity with customer feedback platforms and CRM systems SalesForce The Company - Customer Experience Manager Medical instrument and device manufacturerEstablished over 60 yearsExtensive product range and global presence in over 35 countriesGlobal business with an inclusive and caring culture This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and / or employment business.