IT Support Technical Analyst Desktop Support Manchester 30K- 36K+ We are looking for a strong IT Support Technical Analyst to work for an exciting client in Manchester, the successful candidates will need the below skills. Main Responsibilities: Resolving incidents and requests in line with the defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for end users in a predominant Windows environment. Day to day monitoring and management of infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service improvement. Representing Group IT within the business and at all times delivering world class customer service. Supporting over 4,500 IT users in 180+ locations. Required qualifications, experience and skills: Broad knowledge of Windows Server and Client operating systems with a strong technical background around Microsoft technologies including but not limited to; Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS and File Sharing permissions. Knowledge of mobile operating systems including both Android and iOS. Knowledge of Backup technologies and typical practices around data safeguarding. Understanding of networking fundamentals (LAN, WAN and Switches).