Service Desk Associate - 6 months - Crawley- Inside IR35 We are seeking a proactive and technically skilled Service Desk Associate for a 6-month onsite contract role based in Crawley. The ideal candidate will be the first point of contact for IT-related issues, providing timely and effective support to end users across the organization. Key Responsibilities: Handle service desk requests including answering calls, responding to emails, and managing ticket submissions Reset passwords and assist users in regaining access to systems Perform basic troubleshooting for minor software issues and hardware glitches Support configuration challenges and simple setup problems Respond to user inquiries via phone, email, chat, or ticketing systems Log and track IT incidents and service requests accurately What You Will Ideally Bring: Solid understanding of IT infrastructure and common support tools Prior experience in a Service Desk, Helpdesk, or Technical Support role Technical proficiency at L1.5 level Excellent verbal and written communication skills Contract Details: Duration: 6 months (View for Extension) Day Rate: Up to £135 per day (Inside IR35) Location: Crawley Start Date: ASAP Service Desk Associate - 6 months - Crawley- Inside IR35