2nd Line Support Technician Location: Ringwood, HampshireSalary: £26,000 - £30,000 DOE + Profit Share + BenefitsHours: 37.5 hours per week; Hybrid home working after successful completion of probationThe RoleWe are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.Receiving technical escalations from 1st Line.Performing routine maintenance checks and updates.Supporting the 1st Line team and knowledge sharing.Progressing and closing incidents and requests.Liaising with internal and external customers.On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.Role-specific training is available through Microsoft Learn.Skills and Experience:At least 2 years'' experience in a 2nd Line role.A good knowledge of IT troubleshooting and problem solving.Experience within an IT customer service environment.Taking responsibility for your workload.Be helpful and approachable.Excellent time management skills.Good communicator.Working knowledge of ITIL.Experience using Microsoft services.This role is subject to a clear standard DBS check being received.The Package:Ongoing training and supp