Outbound Case Manager, close to Reading: As an Outbound Case Manager you will play a key role in managing customer interactions and ensuring a seamless service experience. This permanent position in Reading offers an exciting opportunity for individuals with a passion for customer service and problem-solving.Client DetailsOutbound Case Manager, close to Reading: This opportunity is with a medium-sized organisation within the luxury manufacturing industry, known for delivering exceptional service to its clients. The company has a strong focus on operational excellence and customer satisfaction, with a vibrant presence in Reading.DescriptionOutbound Case Manager, close to ReadingAll areas of B2C Customer Service and making outgoing proactive phone calls and follow up emailsProactively manage customer cases, ensuring timely and effective resolution of issues.Make outgoing phone calls to customers primarily to deal with ongoing disputes and complaintsEngage with customers via outbound communication channels to provide updates and gather information.Work closely with internal teams to ensure smooth case management and service delivery.Maintain accurate records of customer interactions and case progress using company systems.Identify opportunities to improve customer experience and share insights with relevant teams.Adhere to company policies and procedures while maintaining a professional and courteous approach.Meet performance metrics related to case resolution and customer satis