Service Delivery ManagerAkkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client.Please note you will require current active SC clearance and be available to work on client site 3 days a week.The RoleAs the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.The Responsibilities/RequirementsDelivery Leadership* Manage services to make sure that we deliver what we''ve promised to our customers and our own organisation* Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers'' needs, working with our group services colleagues * Prepare and deliver service reports and participate in reviews with customers and colleagues.Change Delivery Management* Use your contacts and insight to identify new ways in which we can add value to our customers through the improvement of existing services * Demonstrate awareness of relevant project management approaches and make sure that changes to our services go into life successfully.Business Management* Make sure