2nd Line Support Engineer - EUC, Microsoft and NetworkingLocation: LONDON 3 or 4 days on site due to nature of roleType: Full-Time PermanentIndustry: IT 30-45k + Benefits Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you''ll play a key role in maintaining and enhancing the performance of our software systems across Europe. About Us We''re a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software Systems used:Google Workspace and AdministrationMicrosoft, including Office 365 and IntuneCloud; GCP, Azure and AWSJira and Confluence for ITSM processes Key Responsibilities:Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs).Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets).Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational.Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction.Administer and maintain IT infrastructure, including routers, switches, firewalls and VPNs.Monitor and main