Phoenix Community Housing are looking for a first line Support Engineer to work within our support team able to provide a customer focused technology service. This is a Windows 11 work environment, and you will be supporting key business applications such as Office 365, MFA and Citrix. You will take ownership of incidents, service requests and problems and following them through to completion. If you have the ability to self-manage a diverse workload with a mixture of support and project related tasks, this could be the role for you. The requirement of this role is five-days a week in the office. About Phoenix Community Housing Phoenix is a housing organisation with a difference. We''re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day. We believe this is our core strength and it''s helped us achieve a wide range of accolades and awards. We''re based in south Lewisham, London, and are proud to be building new homes in our area. We''ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800. Our new Corporate Plan will help us deliver on our vision of ''together building a better future for our Phoenix Community'', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all reside