Job Description

The purpose of the role is the installation and configuration of our Clinical Information Systems on customer sites and the resolution/escalation of issues.The ideal candidate will have a min of 5 years of experience with Windows and MS SQL Administration.The role will provide both remote and onsite support for customers throughout Ireland with flexibility to carry out some work from home once full trained.Principal Duties and Responsibilities

Installation of Server and Client Hardware/SoftwareInterfacing of Medical Devices to a Clinical SystemInterfacing with Hospital Wide Information Systems such as Laboratory and PACS systemsAdvising Customers on Design Solutions and WorkflowsDetecting and mitigating potential performance issues and problems before users are impactedEnsure that all work undertaken complies with the relevant Company Quality procedure relating to that service or activityComply with all relevant protocols associated with call logging, service scheduling and other call related activitiesProactively manage customer relations with particular emphasis on communication with customers and ensuring customer satisfactionActive participation in a 24x7 on call rotation and occasional work outside of normal business hours requiredRole Requirements

The primary focus is around Windows and SQL Server Administration and troubleshooting. Experience desirable for this position includes:Strong Windows Server AdministrationMS SQL Server Administration and ReportingScripting (SQL, JavaScript and Visual Basic)Virtual machine technologyNetworkingCitrixDesktop supportExperience in troubleshooting and customer serviceThe candidate has excellent communications skills verbally and written with a focus on customer serviceGood analytical and troubleshooting skillsSelf-motivated, team playerA full driving licenseA Degree in a related Engineering/Computer Science/IT field is preferredUniphar – Who we are

With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain and Retail, and Pharma.This opportunity sits within Uniphar Medtech, a dedicated division focused on delivering innovative medical technologies and solutions.Cardiac Services

Cardiac Services was founded in 1969. It is at the forefront of supplying and supporting diagnostic and measurement equipment in Ireland and the UK with specific focus on ICU, Coronary Care, Theatre and Maternity. The business comprises a number of Divisions with Therapeutics and Simulation Solutions supplying Hospitals, EMS, GPs, Universities and B2B with a wide range of diagnostic and therapeutic equipment and supplies from ventilators, defibrillators, ECG machines, Training and Resuscitation equipment.The Hospital Division is mainly focused on Patient Monitoring, Resuscitation and Cardiology, Surgical Scopes, Clinical Information Systems and Fetal monitoring with the business concentrated in the acute areas of Hospitals i.e., intensive care, operating departments, coronary care units, emergency departments, cardiology investigations, resuscitation, neonatal intensive care, and labour wards. The Service and Education Division provides a comprehensive equipment repair service as well as offering a range of training courses. Business website: http://www.cardiac-services.comCardiac Services is a business within the Medtech Division of Uniphar Group.

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