WHAT IS IN IT FOR YOU? Permanent role Gateshead location Circa 25k per annum Monday to Friday, 9am 5pm Hybrid working: Up to one optional work-from-home day per week Personal and company performance-related bonuses Private medical cover via WPA Dental cover via DenPlan Staff discounts across stores Cycle to Work scheme Personal learning and development budget with allocated time Regular 1-2-1s, appraisals, and salary reviews Statutory holiday allowance, plus one additional day per year of service (capped at 5) Free on-site parking Complimentary drinks, fresh fruit, and snacks Two fully fitted kitchens Shower facilities THE BUSINESS Our client is a growing ecommerce business based in Gateshead. We are looking for a Trainee Ecommerce customer service advisor to join their team. A candidate from a customer service background who wishes to move into the world of Ecommerce is encouraged to apply. THE ROLE You''ll manage customer enquiries across email, live chat, and telephone, taking full ownership from first contact through to resolution. Retaining customers who are unhappy or at risk of leaving De-escalating complaints calmly and professionally Handling refunds, replacements, delivery issues, and quality concerns Using sound judgment to balance customer satisfaction with commercial awareness Managing tickets efficiently via Zendesk Identifying recurring issues and feed improvements back to the team Representing the brand with clarity, empathy, and confidence THE