We are seeking an experienced and motivated Housing Officer to manage a portfolio of properties and provide a high-quality housing management-service to residents. The role will involve tenancy management, property inspections, dealing with anti-social behaviour, rent arrears, and ensuring properties meet health and safety standards.

Key Responsibilities

• Manage a patch of properties and act as the main point of contact for tenants
• Carry out tenancy sign-ups, reviews, and tenancy enforcement
• Manage rent arrears and support income recovery
• Investigate and manage anti-social behaviour cases
• Carry out property inspections and ensure health and safety compliance
• Manage void properties and coordinate repairs and maintenance
• Liaise with contractors, support services, and external agencies
• Handle complaints and provide excellent customer service to residents
• Maintain accurate housing management records and case notes

• Experience working in housing management or a similar role
• Knowledge of housing legislation and tenancy management
• Experience managing rent arrears and anti-social behaviour
• Good communication and organisational skills
• Ability to manage a caseload and work independently