Dispensing Optician - Head Office Based Role - Luxury Eyewear E-commerce - BuryZest Optical are working in partnership with the UK''s leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury.This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.Job Type:Permanent, Ideally Full Time, Minimum 30 Hours Per WeekLocation:Office-based near Bury, Greater ManchesterDispensing Optician - Role OverviewAs a Dispensing Optician, you''ll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You''ll guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team''s commitment to excellence.Key ResponsibilitiesRespond to customer enquiries via digital channels (email, chat, phone)Provide tailored recommendations for frames, prescription lenses, and sunglassesSupport customers with order tracking, modifications, and aftercare adviceIdentify and resolve customer concerns with empathy and efficiencyUtilise internal systems to manage and log customer interactions accuratelyMaintain up-to-date knowledge of products and procedures, and share insights with the teamAbout the Business20+ years of success as a top-rated luxury onli