Lettings Associate - Build to Rent (BTR)Location: Onsite Hours: 40 hours, 5 days per weekA leading Build-to-Rent (BTR) operator is looking for a confident, customer-focused Lettings Associate to help drive leasing performance and deliver an exceptional resident experience in a modern, high-quality rental community.This is a fast-paced, people-first role ideal for someone who loves sales, service, and creating standout resident journeys.The RoleYou''ll be the first point of contact for prospective residents, managing enquiries, conducting viewings, driving conversions, and helping maintain high occupancy across the building.You''ll support the Lettings Manager with day-to-day operations, guide junior team members, and ensure the property is presented at its best at all times.What You''ll DoLeasing and SalesManage lettings enquiries promptly and professionallyDeliver high-quality viewings and convert prospects into leasesProcess applications, references, deposits, and move-in paperworkMaintain and update adverts across property portalsMonitor local rental market trends and competitor activitySupport marketing campaigns and open-house eventsUse the property management system (e.g., Yardi) for accurate recordsCustomer ExperienceProvide exceptional service to residents, prospects, and visitorsResolve complex queries and support seamless move-ins/outsEnsure resident issues are addressed within agreed timeframesHelp build a friendly, community-focused environmentProperty StandardsAs