Logistics Account Manager Manchester 27,000 - 35,000 + bonus Monday-Friday 08:30-17:00We''re working with a well-established, employee-owned contract logistics and 3PL business in Manchester that is expanding its commercial operations team. They''re looking for a customer-driven Logistics Account Manager who enjoys ownership, variety, and working closely with both clients and internal teams.This role suits someone who likes being hands-on, values strong relationships, and wants to work in a business where everyone benefits from collective success.The RoleYou''ll take ownership of a portfolio of 3PL customers, acting as their day-to-day operational and commercial contact. From onboarding new clients to managing stock activity, service performance, and billing, you''ll ensure each account runs smoothly and profitably. Key ResponsibilitiesAct as the primary point of contact for assigned 3PL clientsManage client onboarding, ensuring a smooth transition from prospect to live operationOversee stock intake, order fulfilment, and day-to-day account activityEnsure all accounts operate to agreed SOPs and service level agreementsMonitor service performance and address issues proactivelyPrepare accurate weekly and monthly billing, capturing all chargeable activityIdentify commercial opportunities, maximising revenue and profitabilityWork with suppliers to ensure cost-effective and reliable service deliveryConduct regular client reviews and maintain strong working relationshipsEscalate op