Location: South West LondonContract: PermanentHours: Part time 20 hrs per week, Monday to Friday. 5 shifts 10.00 - 14.00 Salary: Salary £32,140 per annum pro rata (£18,365 actual) Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service • Company pension contribution • Life insurance (3 x salary) • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans • Additional maternity pay and leave •Additional paternity pay • Additional sick pay available after probation period passed Job Summary When someone goes missing, our client provides help to families, friends and professional carers who wish to publicise their appeal. This can be through the charity s website resources, appeals and opportunities for publicity in the media. You will support families, friends and professional carers to make appeals when someone has officially been reported as missing. The role will involve communicating in a timely, compassionate and knowledgeable manner with people experiencing the trauma of missing someone and managing families initial expectations of the service. You will assess the most appropriate activities to safeguard and reconnect the missing person and be responsible for police liaison and updates. You will assess with families the use of public display publicity which may begin after 3 days and help families to understand what they can do themsel