At Connect2Hackney, we work in close partnership with the London Borough of Hackney to find exceptional talent capable of shaping public services for the better.We are currently recruiting a high-caliber Delivery Manager to lead a landmark initiative within Hackney''s Digital, Technology and Customer Experience directorate: The Digital Access Transformation Programme.Are you ready to fix the "front door" of public services? Local council access points are notoriously fragmented, tangled across legacy phone numbers, isolated departmental processes for high-stakes services like Social Care and Homelessness, and outdated online forms. We are looking for a sharp, driven Delivery Manager to change that story.In this role, you won''t be managing spreadsheets from the sidelines. You will own the hands-on delivery of a unified digital access strategy, integrating modern CCaaS systems, AI-driven triage, and seamless Resident Single Sign-On across Hackney''s entire service ecosystem. If you want to eliminate friction for residents, streamline back-office operations, and leave behind a modern, accessible digital council, this is your opportunity to build it.What You Will DoDrive Agile Programme Delivery: Lead complex, multi-workstream digital transformation projects from initial discovery and baselining through to alpha, beta, and live operational deployment.Transform Customer Access: Deliver modern customer contact models, including channel shift strategies, single front-door models, ..... full job details .....