Looking for a hands-on IT operations role where you can shape processes, improve tooling, and help modernise an evolving technology environment? You''ll be joining a SaaS business with a collaborative technology team supporting both internal users and operational infrastructure. This role has been created to help bring more structure, automation, and technical ownership into the IT operations function. This is not a traditional service desk management role. You''ll still be hands-on technically, but you''ll also have the autonomy to improve processes, influence tooling decisions, and help drive operational maturity across the business. You''ll oversee the day-to-day IT operations and support environment, acting as an escalation point while helping the wider team improve efficiency. Responsibilities will include:Supporting and mentoring a small IT support functionActing as an escalation point for complex support and infrastructure issuesManaging internal IT operations across user devices, endpoints, and Microsoft environmentsSupporting Windows server infrastructure and wider operational systemsHelping improve monitoring, operational processes, and documentationDriving improvements around device management and Intune/MDM implementationIdentifying opportunities for automation and operational efficienciesCollaborating closely with DevOps and engineering teams where responsibilities overlap The environment includes a mix of traditional IT support, infrastructure operations, and ex