Job Title: Apprentice Customer Service Advisor Full time: Apprenticeship Hourly rate: £11.09 Address: 3 Capital Quarter , Tyndall Street Cardiff , CF10 4BZ Start Date: 23/2/2026 Start your future with EE - Where your voice could be the start of something bigWhat''s in it for you:A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeshipAn NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv''s, gaming consoles and subscriptionsDiscount codes to give out to friends and familySupport to carve your own career path. We''re passionate about helping our people grow the career they wantSeason Ticket Travel Loan - giving you the funds to pay for your travel to and from work up frontOnline GP: Access to a private GP 24/7 for you and your immediate family What you''ll be doing:At EE, we believe every interaction should be a positive one. You''ll chat with customers over the phone, helping them with everything from billing questions to tech support. Every call is your chance to help people stay connected. You''ll learn how to listen, solve problems, build relationships and deliver a great service.As part of your apprenticeship, you''ll complete a 15-month NVQ Level 2 in Customer Service. We''ll support you every step of the way - including one dedicated study day a week