Role: Reception Shift LeaderLocation: LondonSalary / Rate of pay: 28,000 p.a. Are you a hospitality superstar with a passion for creating unforgettable guest experiences with fantastic leadership skills? If so, we at Platinum Recruitment are working in partnership with a 4-star hotel in London and have a fantastic opportunity for a Reception Shift Leader to join their front office team. What''s in it for you?28 days holidays per annum + a paid day off for your birthdayDiscounts on Accommodation and FandB at all hotels in the groupFree staff meal on duty and uniformGroup Rewards schemeWagestreamEmployee Assistance ProgrammePackageSalary 28,000 p.a. Why choose our client based in London?Our hotel client is located in South Kensington, offering luxurious accommodation, a fine dining restaurant, fitness facilities and an indoor swimming pool, plus within walking distance to several of London''s main attractions Reception Shift Leader Responsibilities?Supervision of the Reception team to meet and exceed standardsHandling of complaints or queries in an efficient and professional mannerEnsure room sales are maximised by dealing with all enquiries and sales leadsCompletion of reception duties including checking guests in and out, dealing with postings, balancing and bankingMonitoring revenue figures and ensuring targets are metEnsure the hotel switchboard is answered as per company standards, with all messages correctly handled as well as processed to guest rooms immediatelyAssist