About EMW:EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards.About the role:You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems.Responsibilities:Ensuring that the IT Services service level agreement (SLA) is adhered to at all timesAssist with providing 1st- and 2nd-line helpdesk support on a daily basisResponsible for ensuring that all IT helpdesk requests are logged using helpdesk softwareAssist with the production of user documentationResponsible for escalating support requests to an appropriate team member as and when requiredContribute to the smooth running of an out-of-hours IT support rotaAssist with ensuring that software updates and patches are applied to all PC''s on a monthly basisProactively react to any issues or problems detected whilst running antivirus software and taking the necessary actionsResponsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systemsAssist with the implementation of IT projects as and when requiredContribute to the policing of IT quality standards throughout th