Inspire Resourcing are looking for a proactive and commercially minded Sales Office and Customer Service Manager to join our clients team. This management-level role combines account management, customer service leadership, sales office administration, and creative team supervision. The successful candidate will manage existing client accounts, prepare quotes, and oversee order processing from inquiry through to production and delivery. They will supervise both the customer service/office team and the in-house graphics designer, ensuring client needs are met while maintaining efficiency and high-quality service. This is a key role within the business, requiring someone who can balance customer relationship management, sales quoting, and team leadership, while acting as the central link between clients, sales, design, and production. Key Responsibilities Account Management and Sales Support Manage and grow relationships with existing customer accounts. Prepare accurate and timely quotes for repeat and new business. Identify opportunities to upsell or expand services with existing clients. Act as the main contact for client communications, ensuring high levels of satisfaction and retention. Support the sales team with client insights, pricing, and service delivery. Customer Service Serve as the primary point of contact for customer inquiries, quotes, and orders. Manage the order lifecycle, including job intake, proofing, approvals, and production handover. Resolve customer