Company Overview A specialist organisation operating within the UK distribution sector, focused on sourcing and supplying premium products through carefully managed international partnerships. The business is known for its commitment to responsible trading, quality-driven supply chains, and long-term relationship building, with a strong emphasis on sustainable and ethical commercial practice Customer Services Assistant We are seeking a proactive and detail-oriented Customer Services Assistant to support a fast-paced customer service function. This role plays a vital part in ensuring a seamless customer journey from order placement through to delivery. You will be responsible for maintaining strong relationships, managing orders accurately, and resolving queries efficiently. Working within a supportive and energetic team, you will contribute to continuous improvement initiatives while developing your own skills in a growing and forward-thinking business environment. Duties and Responsibilities Process UK sales orders accurately, ensuring a smooth and efficient customer experience Build and maintain strong relationships with customers, suppliers, and internal stakeholders Respond promptly and professionally to customer and internal enquiries Support key account activities, including reporting and customer insights Assist with cost-saving initiatives and service improvement projects Process invoices, credit notes, and sample orders with accuracy Manage incoming orders via ED