Role: Service Desk Analyst Location: Sheffield Salary: 30,000Are you passionate about IT support and thrive on solving technical challenges? We''re on the lookout for a proactive and customer-focused Service Desk Analyst to join a dynamic and growing team based in Sheffield.The Role:As a Service Desk Analyst, you''ll be the first point of contact for IT users, providing high-quality support and ensuring incidents and requests are resolved quickly and efficiently. You''ll work across a wide range of technologies and play a key role in keeping business operations running smoothly.What You''ll Do:Provide first-line technical support via phone, email, and ticketing system.Troubleshoot hardware, software, and network issues.Escalate more complex problems to second-line support.Maintain accurate documentation and contribute to a knowledge base.Deliver excellent customer service in every interaction. What We''re Looking For:Previous experience in a service desk or IT support role.Strong problem-solving and communication skills.Familiarity with Windows OS, Office 365, Active Directory, and basic networking.A can-do attitude and the ability to work well under pressure.ITIL knowledge or certifications are a bonus.Ready to take the next step in your IT career? Apply now and be part of a team that values innovation, growth, and great service.In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.