Head of Customer Success London (On-Site) 90,000 - 120,000 + Equity + Bi-Annual Salary Reviews + Annual Equity Refresh Are you looking for a high-impact opportunity where you can take ownership of enterprise customer relationships, influence product strategy, and help shape the customer success function at a rapidly growing AI startup transforming financial crime prevention?This is a rare opportunity to join an ambitious early-stage business operating at the intersection of AI, compliance, and financial services. As the company''s first dedicated Customer Success hire, you will play a key role in ensuring enterprise customers achieve measurable outcomes while helping to build the foundations of a world-class customer success function.You will manage customer relationships from onboarding through to renewal and expansion, working closely with compliance and operations teams within leading financial institutions. Acting as the voice of the customer internally, you will gather insights, identify opportunities for improvement, and collaborate with Product, Engineering, and Sales teams to drive exceptional customer outcomes.The ideal candidate will come from either a top-tier consulting background with strong client-facing experience or a Customer Success/Account Management role within a B2B SaaS environment. You will be commercially minded, highly organised, an excellent communicator, and eager to develop expertise within financial crime, compliance, and AI technologies.The ..... full job details .....