1st Line Operative - Birmingham Location: Birmingham Rate: £18 -£ 20 per hour inside of IR35 Contract: 6 months Company: Leading Global Consulting Firm Our client a Leading Global Consulting Firm is currently seeking a 1st Line Operative to join our team in Birmingham on a 6-month contract. Key Responsibilities: Provide first-line operational support to ensure smooth daily processes Monitor and manage incoming requests, escalating issues where necessary Accurately record information and maintain documentation Work collaboratively with internal teams to resolve issues efficiently About You: Strong attention to detail and excellent communication skills Reliable, proactive, and able to work as part of a team Previous experience in an operational or support role is desirable but not essential