Customer Support (Retention Team) £27,500 basic salary + potential quarterly bonus based on performance + supportive culture + genuine career growth + great perks! We re one of the UK s leading Life Insurance Brokers, and we re on the hunt for passionate and friendly people to join our Retention Support team. Think meaningful conversations, a supportive team, and the chance to genuinely change lives by helping families stay protected. We ve featured in the Sunday Times Best Companies to Work For list, and our Trustpilot reviews speak for themselves! But don t just take our word for it, go ahead, check us out! Provisional Start: ASAP Based in: Milton Keynes Working Pattern: Monday to Friday, 9am 6pm Final interview date: Friday 5th June What you ll be doing: Supporting the Retentions Team by completing daily administrative tasks. Take inbound calls from customers and pass them over to their advisor. Managing lapsed policy notifications from insurers and uploading them to our dialling system. Manage your diary and workload confidently, taking ownership of your day while collaborating with your team toward shared goals. Share ideas and feedback to improve processes, profitability, and the overall customer experience. Stay up to date with insurer processes, attend training and webinars, and complete 15 hours of CPD annually. Occasionally you ll be expected to reach out to families by phone, whose Life Insurance policies are at risk of lapsing, understand their situation, and hel