Customer Service Specialist (Banking) - Bromsgrove Branch Join a growing, community-focused financial institution and make a real impact. Reed is proud to be working exclusively with a highly successful and expanding building society that''s bucking the trend in banking. While others are closing branches, our client is opening them - and after a record-breaking couple of years, they''re launching a brand-new branch in Bromsgrove. This is your chance to be part of something bold: helping to build a loyal customer base from the ground up and bringing banking back to the heart of the community. The Role As a Customer Service Specialist, you''ll be the friendly face of the branch, creating long-term relationships and supporting customers through life''s key milestones. Your day-to-day will include: Having meaningful conversations to understand customer needs and offer tailored solutions.Delivering exceptional service and resolving queries with confidence.Managing till activities and maximising every interaction.Supporting customers with account management and financial products.Engaging with the local community and contributing to branch success. About You We''re looking for someone who is: Experienced in financial services or strong in customer service.Passionate about helping people and finding solutions.Curious, proactive, and confident to take initiative.A great communicator who puts customers and community first.Eager to learn and develop in a forward-thinking organisation