Beeston, LS11 12.82 per hourMonday to Thursday: 8:30am - 5:00pm Friday: 8:30am - 4:30pmTemporary Ongoing Contract We are currently recruiting for a Customer Care Coordinator to join a busy and supportive team. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys resolving issues and delivering a first-class customer experience.Key ResponsibilitiesManaging customer queries and complaints in a professional and timely mannerCoordinating remedial works and ensuring completion within agreed timescalesLiaising with site managers, subcontractors and suppliers to schedule repairs and maintenanceEnsuring labour and materials are available before works commenceContacting customers after completion to ensure satisfaction and maintain excellent service standardsProducing and maintaining accurate customer care records and documentationMonitoring subcontractor performance and escalating concerns where necessarySupporting customer meetings with management teams when requiredMaintaining organised filing and administration systemsIdentifying recurring issues and helping implement long-term solutionsEnsuring effective communication between customers, contractors and internal teamsAbout YouPrevious experience in customer service, customer care or administrationExcellent communication and organisation skillsAbility to manage multiple tasks and prioritise workload effectivelyConfident using Microsoft Office and internal systemsStrong ..... full job details .....