Income Team Leader Location: Remote Salary: £34,000 per annum Vacancy Type: Full Time Expiry date: 03 February, 2026 Ready to lead a passionate team and make a real impact? At Stonewater, we re looking for an Income Team Leader who can inspire, drive performance, and help us support customers while maximising income. You will support, coach and mentor your team and ensure that the team are equipped, empowered and able to effectively manage arrears cases throughout the recovery process. As our Income Team Leader, you will be part of a high-performing leadership team that includes the Head of Income Maximisation, Income Performance Analyst and three other Team Leaders. You will aim to maximise rental income collection, ensuring customers are supported to sustain rent payment and that our approach considers the diverse needs of our customers. You will highlight areas for improvement, ensure all computerised systems are updated and maintained and ensure that processes are responded to within the prescribed timescales. You ll make decisions to ensure that cases are escalated through the stages of the process, at the appropriate time, including cases requiring court action or with the necessary authority applications for repossession, and represent Stonewater within the County Court in rent possession and eviction warrant stay hearings as required. You will need to work collaboratively with colleagues and stakeholders to ensure our customers needs are met. The ideal candidate: Hav