Role: Desktop Support Engineer II Type: Contract (Inside IR35)Duration: 3 months (Likely Extension)Location: London, UK (5 days onsite)Start Date: ASAPAbout the Role We are seeking an experienced Desktop Support Engineer II to join a busy enterprise IT support team based in Central London. This is a hands-on desktop support position requiring strong troubleshooting skills across Microsoft technologies, endpoint management, hardware support, and end-user services. The successful candidate will provide 2nd line support to internal users, managing incidents and service requests while ensuring excellent customer service and timely resolution of technical issues. Key ResponsibilitiesProvide 2nd line desktop support for end users across the business.Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.Build, configure, deploy, and support Windows laptops and desktops.Support Microsoft 365 applications and services.Manage devices using Microsoft Intune and Windows Autopilot.Perform user administration and device management within Azure AD (Entra ID).Support both Windows and MacOS environments.Administer and troubleshoot Apple devices using JAMF.Manage and resolve incidents, service requests, and escalations through ServiceNow.Create and maintain accurate ticket documentation and technical records.Support onboarding, offboarding, workstation deployments, and office relocations.Perform hardware upgrades, replacements, asset management, and ..... full job details .....