Customer Service & Administration Assistant

Location: Coleshill

Hours: 9-5 

Salary: £12.71 (depending on experience)

 

About the Role

We are seeking a professional, organised, and friendly Customer Service & Administration Assistant to join our team. This role combines customer service and administrative responsibilities and is ideal for someone who enjoys interacting with people while ensuring office processes run smoothly.

As the first point of contact for customers and clients, you will be responsible for answering incoming calls, directing enquiries to the appropriate team members, processing orders, maintaining records, and providing general administrative support.

 

Key Responsibilities

• Answer incoming telephone calls in a professional and courteous manner.
  
  
• Act as the first point of contact for customers, suppliers, and visitors.
  
  
• Assess customer enquiries and transfer calls to the relevant department or team member.
  
  
• Take accurate messages and ensure they are passed on promptly.
  
  
• Process and input customer orders accurately into company systems.
  
  
• Maintain filing systems and organise company records.
  
  
• Perform data entry and ensure information is kept up to date.
  
  
• Respond to customer emails and general enquiries.
  
   
  
  

• Previous customer service and/or administration experience preferred.
  
  
• Excellent verbal and written communication skills.
  
  
• Professional and confident telephone manner.
  
  
• Good working knowledge of Microsoft Excel and Microsoft Office.
  
  
• Strong organisational skills and attention to detail.
  
  
• Ability to multitask and prioritise workload effectively.
  
  
• Accurate data entry skills.
  
  
• Friendly, approachable, and professional personality.
  
  

• Positive and customer-focused attitude.
  
  
• Reliable and dependable.
  
  
• Strong problem-solving skills.
  
  
• Excellent interpersonal skills.
  
  
• Professional appearance and manner.
  
  
• Willingness to learn and take initiative.