Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to 550 per day (Inside IR35) Security Clearance: SC Clearance RequiredDuration: 12+ monthsRole overview We are seeking an experienced Incident/Problem Manager to join a secure Defence platform team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function, you will lead the design and implementation of core ITIL processes across Incident and Problem Management, with additional responsibilities across Request Fulfilment, Event Management, Service Catalogue, and Service Asset and Configuration Management (SACM).This role will also support compliance and efficiency through software licence management and technology obsolescence tracking, contributing directly to the platform''s reliability and compliance posture.What we need:Proven experience managing IT incidents and problems in complex environments, including major incident handling.Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management.Excellent communication, coordination, and stakeholder management skills, particularly in high-pressure scenarios.Strong documentation and analytical skills, with high attention to detail.Current SC Clearance (Security Check). Desirable Qualifications and ExperiencePrior experience working wit