Customer Service AdvisorOur client is looking for an enthusiastic and motivated Customer Service Advisor to join their Service delivery team in Birmingham. You will be part of a growing and ambitious team with responsibility for making sure that both their drivers and customers are happy.About Our ClientOur client s goal is simple: to make vehicle movement easy. They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600+ drivers and transport agents across the UK.Since going live in April 2018, they have acquired over 80 clients, many of whom can claim to be amongst the largest players in the UK automotive industry. They are already one of the largest competitors in their space but have ambitions to grow much further and they are crazy about sustainability. To date they have saved fleets over 3,000,000 tonnes of CO2.They are seeing their hard work paying off as they have won seven awards, including Best Fleet Software three years in a row, a highly commended wellbeing award, two innovation awards, and one outstanding product of the year award.Key Responsibilities:Answering inbound phone calls from their driver network and ensuring that their drivers feel supported by:Helping to answer their queries and providing any support required.Solving their problems as quickly and efficiently as possible.Using their online system and technology to identify when you need to make ou