I am supporting a great opportunity for a Facilities professional to join an exciting shopping centre within Gillingham.-

This key role reports directly to the Centre Manager & works across all teams & contract parters to deliver operational aspects for the scheme.-

Candidates will ideally hold backgrounds in and full understanding of retail shopping centre management to be able to liaise between client, asset manager, surveyor and tenants on the improvement and performance of the asset, driving-a successful, performing asset. -

Skills (People & Technical)

• Monitor contractor/supplier performance and review RAMS and issue Permits to Work as appropriate. This includes but not limited to security, cleaning, M&E, fabric maintenance, utilities and seasonal decorations etc-
• Conduct daily site inspections of common areas (both accessible by the public and those that are not) to ensure that any issues are picked up and resolved within a timely manner -
• Respond to all queries from occupiers, colleagues and clients within a timely manner-
• Budget setting, management and reconciliation.- -
• Work closely with the appointed building surveyors re the implementation and management of PPM works in accordance with the 5/10 year PPM Reports-
• Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures.-
• Work with the Marketing team to assist with the implementation of marketing/promotional events and approval of risk assessments and method statements.-
• Attention to detail and high levels of occupier engagement and customer service will be required.
• Seek opportunities for continuous improvement in service efficiency/effectiveness-
• Develop and maintain strong relationships with adjoining developments and key stakeholders-
• Time management & Excellent organisational skills-
• Proven experience in production and presentation of Client / management reports-
• Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels-
• Effective line management skills-
• Proactive, flexible attitude to changes in the company, IT systems and the role-

Values & Behaviour--

• Self Management including showing initiative, being proactive and meeting deadlines-
• Engaging with the Big Picture-
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally-
• Achieving Results and Prioritise Work-
• Innovative Solutions and Problem Solving-
• Developing Self and Others and willing to Learn

Working hours: 9am - 5.30pm Monday - Friday

Candidates will hold FM Administration & Contract Management experience, along with IOSH and/or NEBOSH accreditation.- Also with experience within a high footfall scheme whilst managing adhering to all legislations including H&S.-

Contact me now for further information.