Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in ManchesterOur Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester.MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week)Role Purpose: You will have a range of responsibilities including exception management for Provision and Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA''s. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times.Ensure all resolver groups are performing to the expected standard.Resolving any exceptions that occur during the provisioning process within target SLA sIn the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities.Reporting and management of potential incidentsEnsure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction.You will be responsible for