Role: Total Loss Claims HandlerLocation: LiverpoolWorking hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 SaturdaysSalary: 25,877 to 29,777 Plus up to 1,500 performance related bonus per annum, once established within your roleThe Total Loss department is a fast paced and energetic department where no two days are the same. We are looking for people who enjoy engaging with customers and who can help us achieve the right outcome for both the customer and company.As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner.This is a fantastic role to start or enhance your career within the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions. What you will be doing:Proactively manage a portfolio of policyholder total loss claims through to settlementComplete thorough indemnity investigations out on all casesWork closely with the inhouse engineers to guarantee a fair settlement with the policy holderEnsure that all validated claims are processed within the agreed SLA sProvide excellent customer service level expectations, taking ownership of all inbound communicationShow attention to detail in the handling of insurance claims and provide