Client Interface Director / Key Account Director London Permanent Competitive + Flexible Benefits Summary Freedom Group are looking for a Client Interface Director to join the business in an integral role in delivering major projects. We are looking for someone with experience across large scale construction projects who understands the client''s perspective and can be the conduit between them and our site delivery team to ensure projects are delivered as smoothly as possible. Some of the key deliverables in this role will include: Accountable for ensuring NGB and Freedoms commitments are met.Identify all key client representatives.Developing and implementing project communication plan.Identify project roles and responsibilities to ensure effective communication is achieved.Develop project wide process.Lead on all client escalation matters.Develop project insights and performance metrics. As part of the client initiation phase the Client Interface Director will develop the communication strategy by defining clear channels and frequencies of communicationEstablish protocols for regular updates, feedback collection, and issue resolution. What we''re looking for: Large construction project experience. Previous senior leadership role - Project Director / Senior Project Manager experienceClient representative, Communication Manager, Supply-chain ManagementThe candidate should have - outcome thinking, teamwork and collaboration, learning and sharing professional and technical ex