Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Training and Coaching Manager to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.This is a great opportunity to join the industry leading EAP and OH provider and Sunday Times ''Best Places to Work'' organisation as a Training and Coaching Manager. JOB OVERVIEWYou will have sole responsibility for the Training and Coaching team and you will oversee and ensure the efficient running of induction - ensuring all new starters receive the most appropriate training and ensuring a successful completion rate. You will ensure quality assessments and coaching is provided to all service teams and will provide weekly and monthly reports outling key themes and trends - identifying training workshops to ensure all helpline teams are providing the highest level of support. You will be responsible for reviewing the themes and trends of service complaints and use this data to drive training improvements across the service. DAY TO DAY RESPONSIBILITIESOverall responsibility for the running of the Training and Coaching team - ensuring team members are meeting individual KPI''sTo design, develop and deliver tra