As a Child and Family Support Worker, you''ll play a vital role within Hampshire County Council''s Children''s Reception Team, the front door to Children''s Services. Working in a fast-paced contact centre environment, you''ll help ensure vulnerable children, young people and families receive the right support at the right time. By working closely with families, professionals and partner agencies, you''ll contribute to informed decision-making that helps improve outcomes for children and families across Hampshire. What you''ll do Receive and respond to referrals, enquiries and requests for support from professionals, families and members of the public. Gather, review and accurately record information to support screening, decision-making and recommendations. Use a child-centred approach to identify and analyse strengths, needs and potential risks, making sound recommendations in line with safeguarding procedures and threshold guidance. Build effective relationships with families, colleagues and partner agencies to support positive outcomes and timely access to services. Provide a professional, responsive service, maintaining accurate records and working in line with organisational policies and professional standards. What we''re looking for Experience of working with children, young people and families in a helping, caring or support-based role, including those with complex needs. Understanding of child protection legislation, statutory guidance and local ..... full job details .....