Role: FM / Helpdesk SchedulerLocation: Beeston, NottinghamshireRate: c 14ph PAYEHours: 8am - 5pm Monday to FridayDuration: Temp to PermMAIN PURPOSE OF FM SCHEDULER:The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.FM SCHEDULER DUTIES and RESPONSIBILITIES: Scheduling work across the stated contract Reacting to emergencies raised by the client and overseeing engineer''s attendance Plan efficiencies of location and response time improvements Schedule PPM''s / WAF''s to Subcontractors. Taking ownership of workload daily Diagnose technical abilities and fault reported to determine "P" code is correctly applied. Handling customer complaints or queries via telephone, email or letter. Manage completion of PPM''s on Maximo. Manage completion of reactive tasks on Maximo. Control and issue engineer''s uniform. Production of monthly performance report. Management of Contract performance schedule. Chasing subcontractors'' reports/schedules To achieve the teams agreed performance targets and ensure that SLA''s are metFM SCHEDULER SKILLS and KNOWLEDGE: IT Knowledge:o MS Officeo CAFM SystemsESSENTIAL FM SCHEDULER EXPERIENCE: Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management) Excellent communication skills and ability to work well as par