Protec Fire and Security Group/A Bosch Company have an opportunity for a Fire and Security Area Service Manager in the Liverpool area. The Area Service Manager is responsible for managing day-to-day service operations within a defined area. The role ensures that service delivery meets SLAs, customer expectations, and company standards while supporting the Regional Service Manager in operational, financial, and team objectives. Key Responsibilities 1. Operational Management Manage and coordinate service operations across the assigned area to ensure SLA compliance. Allocate and schedule engineers effectively to meet service demand. Monitor service performance, including first-time fix rates, response times, and efficiency. Implement local process improvements to optimize operations. 2. Team Leadership Supervise engineers and service staff in the area, providing coaching, guidance, and performance feedback. Support training and development initiatives to ensure staff competence. Promote a culture of safety, accountability, and operational excellence. 3. Customer and Account Management Maintain close contact with clients within the area to ensure satisfaction and address issues promptly. Handle day-to-day escalations and resolve operational problems efficiently. Support service renewals by ensuring high-quality service and client engagement. 4. Financial and Compliance Responsibilities Monitor area-specific budgets and control operational costs. Support the Regional Service Manag