Job Title: Resident Liaison Officer Location: CambridgeStart Date: ASAPContract: 6 months (To be made permanent)Expenses: Overnight stay if requiredPay: 35,000 PlusHours: Monday to Friday 9 -5pm (Onsite) Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems.Team and Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges:Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility supportManaging multiple stakeholders across complex projectsAddressing complaints or technical queries promptly and sensitivelyMaintaining strong relationships with contractors, HAs, and internal departmentsBalancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualificat