Are you an experienced HR leader who enjoys making things work better - for candidates, employees, and the business?We''re looking for a strategically minded Advisory Services Manager with a strong background in HR operations and recruitment to lead a critical people service function during an exciting period of change and improvement.This role is ideal for someone who thrives on streamlining processes, improving systems, and building trusted relationships, while ensuring a seamless and high-quality employee experience from attraction through to exit.About the roleIn this role, you''ll play a key part in shaping and delivering an efficient, customer-focused HR operation. You will:Lead the Staff Success Centre, ensuring high-quality first-line HR support, smooth onboarding and offboarding, contract administration, and operational casework.Oversee the recruitment coordination service, delivering an efficient, inclusive and professionally run experience for both candidates and hiring managers.Work closely with Payroll, Finance, Learning and Development, and senior stakeholders across the organisation to ensure joined-up, well-governed service delivery.Drive continuous improvement across HR operations - streamlining workflows, strengthening governance, reducing failure demand, and improving the employee journey.Contribute to wider People Services and organisation-wide projects, bringing operational insight and supporting effective change.Use data, MI and service metrics to track