Collections AgentRed Recruitment is recruiting a Collections Agent to join our client''s specialist customer support team in Glasgow.You will support customers experiencing financial difficulties, handling sensitive conversations about secured and unsecured debts. Taking the time to understand each customer''s personal and financial circumstances, you will help identify suitable options and support them towards a more manageable financial position. Benefits and Package for a Collections Agent:Salary: 13.30 per hourHours: 37.5 hours per week, with shifts between Monday - Friday, 8am - 6pm, and Saturday, 9am - 5pmRota: Six-week rolling rota, working two in six Saturdays with a weekday off before each Saturday shiftContract Type: PermanentLocation: Glasgow city centre, with the option to work hybrid after six monthsFive-week training programmeRegular reward and recognitionKey Responsibilities of a Collections Agent:Handling inbound and outbound calls with customers experiencing financial difficultiesUnderstanding customers'' personal circumstances, financial commitments and support needsReviewing income, expenditure and budget information to discuss appropriate optionsSupporting customers throughout the collections process, including more complex or escalated casesRecognising vulnerability and adapting your approach to provide appropriate supportExplaining next steps clearly and delivering difficult information with empathy and careMaintaining accurate customer records and ..... full job details .....