Job Title: Client Liaison Officer (Resident Liaison Officer) - Housing ServicesLocation: Newham Rate: 300 per day Umbrella rate Term: Temp 3 months initiallyAre you a passionate advocate for residents? Do you thrive in dynamic environments where communication is key? Join our team as a Client Liaison Officer, where you will be at the heart of our housing refurbishment and investment programmes, ensuring that residents feel empowered and informed every step of the way!Key Responsibilities:Serve as the primary point of contact for residents during housing refurbishment and improvement works.Deliver clear communication on project timelines, access requirements, and potential disruptions.Conduct resident consultations, pre-start visits, drop-in sessions, and post-completion reviews.Support vulnerable residents by implementing necessary adjustments.Manage inquiries, complaints, and escalations, ensuring timely resolutions.Collaborate with project managers, surveyors, and contractors to enhance resident satisfaction and minimise access issues.Maintain accurate records and contribute to continuous service improvement initiatives. Experience:Proven experience in housing management, resident liaison, or customer service.Exceptional stakeholder management and communication skills.Confident in engaging with residents, even in challenging situations.Familiarity with refurbishment, planned maintenance, or capital works programmes.Proficient in Microsoft Office with the ability to produce ..... full job details .....