Contract Director - Soft Facilities Management Location: CambridgeContract Type: 12 Month FTCSalary: Competitive + benefits We are proud to partner with the NHS to deliver high-quality Soft Facilities Management (FM) services, with a strong emphasis on cleaning, to create safe, welcoming, and well-managed healthcare environments. As we continue to grow, we are seeking experienced and commercially minded Contract Directors to lead the delivery of our full range of Soft FM services across hospital sites. This is a pivotal leadership role, responsible for ensuring operational excellence across cleaning, catering, portering and retail services-while driving commercial performance, enhancing patient and visitor experiences, and building trusted partnerships with NHS teams. Key Responsibilities Commercial Management: Lead financial performance across Soft FM and retail operations, overseeing budgets, forecasting, and cost control while maximising revenue opportunities.Contract Management: Ensure compliance with SLAs, KPIs, and NHS standards across all services, driving consistent quality and value.Operational Excellence: Oversee day-to-day service delivery, embedding high standards in safety, quality, and customer satisfaction.Stakeholder Engagement: Build strong, collaborative relationships with NHS partners, service providers, and suppliers.Team Leadership: Inspire and develop high-performing teams, fostering a culture of accountability, inclusion, and continuous improvement.Ris