IT and AI Manager required by our market leading organisation based in Pontypridd on a hybrid basis. Our client need an experienced IT Professional with a passion for applications management and cutting-edge digital innovation. You will help shape and lead the next phase of digital transformation within a growing and ambitious organisation. This is an exciting opportunity to make a real impact leading a small, capable IT support team, overseeing enterprise applications, and championing the use of AI and automation to improve business processes and performance. Key Responsibilities Include Manage and mentor a small team of IT Technicians. Oversee the daily operation of the IT service desk, ensuring prompt issue resolution and strong user satisfaction. Track and report on IT performance metrics and service levels. Work closely with senior stakeholders to align IT strategies with broader business goals. Lead the design, development, and ongoing support of enterprise applications. Ensure systems meet evolving business requirements and support operational efficiency. Develop and implement a roadmap for digital innovation and automation. Identify and lead initiatives to streamline workflows using AI, machine learning, and data-driven tools. Pilot emerging technologies and assess potential benefits for scalability and performance. Required Background Strong experience in IT management or applications leadership roles. A background in digital automation, process improvement, or AI