Communications Engineer / Real Time Messaging Support EngineerMy global banking client is looking for an Operations Support Engineer / Real Time Messaging Support Engineer to join their Unified Communications Support team. This role is working in a a fast paced environmentYou MUST have experience of supporting persistent chat (Symphony/Mattermost)Tasks will includeSupport and manage the Unified Communications collaboration environment, ensuring seamless day-to-day operations.Handle critical client escalations and oversee production changes and infrastructure deployments.Execute processes to support IT infrastructure and deliver top-notch IT services that meet business needs.Monitor, measure, and report on application performance, ensuring they meet availability and capacity demands.Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting.Facilitate problem resolution throughout the information system life cycle and document root causes for future prevention.Provide on-call supportEssential SkillsHas managed Skype for Business, Mattermost/Symphony Group Chat and MS Teams (IM, Online-Meeting w/content sharing, Persistent Chat Rooms, Mobile IM, B2B Federation, P2P Audio/Video, Audio conferencing and Softphone/Enterprise Voice) Persistent chat - Symphony/Mattermost Familiarity with the Cisco UC Suite, including Teams, Jabber, and WebEx.Experienced in infrastructure to support Symphony.Microsoft PowerShell and other scripting technolo