About the role: Join a team where your presence truly matters. We currently have two Night Concierge roles available within our Westminster service at Harrow Road and Royal Oak, and one position at the Launchpad Service in Newham. These services operate 24/7, providing short-term, emergency accommodation for people experiencing homelessness. You ll play a key role in maintaining a safe, calm and respectful environment overnight, ensuring each person who walks through our doors is met with dignity and care at a critical time in their life. Your nights will involve a balance of practical responsibilities and compassionate engagement. From conducting regular building checks and monitoring CCTV to managing access and maintaining clear records, you ll help ensure the smooth running of the service. You ll also be there to provide person-centred, trauma-informed support, whether that s through a quiet conversation, offering reassurance to someone struggling to sleep, or responding calmly and appropriately to an emergency. At every step, your role helps create the stability and safety that allows clients to begin thinking about their next steps. At Single Homeless Project (SHP), we believe in the power of every role to make a difference, and we re committed to helping you grow while you do it. With structured development opportunities, expert training, and a strong focus on progression, you ll be supported to build a meaningful career in a values-driven organisation that puts people